Refund policy

Returns Policy

We want you to be completely satisfied with your purchase, but we understand things don’t always go to plan. If you’re not happy with your order or have received an item that’s faulty or incorrect, we’re here to help.

 

Return Eligibility

  • Returns are accepted within 30 days of receiving your order.

  • Items must be:

    • Unused

    • In their original packaging

    • In a resalable condition

  • For hygiene reasons, we cannot accept returns of:

    • Used or opened items

    • Gift cards

    • Sale items

    • Replacement units

How to Return an Item

  1. Email hello@opuluslife.com with:

    • Your order number

    • Photos or a short video of the item(s)

  2. Once approved, we’ll provide the return address and next steps.

  3. Please ensure:

    • Your item is securely packaged

    • Your order number is included inside the parcel

    • You use a tracked and insured delivery service
      (We are not responsible for any items lost or damaged during return transit.)

Return Costs

  • Return shipping costs are the responsibility of the customer.

  • We do not reimburse return postage.

Refunds

  • Once your return is received and inspected, we’ll notify you of the outcome.

  • If approved, a refund will be issued to your original payment method within 10 business days.

  • Please note: It may take additional time for your bank or card provider to process the refund.

Need Help?

If you have any questions or need further assistance, please contact us: